Quill

Refund Policy

Last updated: 14 June 2026

Try the free tier first to confirm Quill reads your statements. If you buy a paid license and it doesn't work for you, email support@quillfinance.app within 14 days of purchase and we'll give you a full refund. No drama.

1. Try before you buy

The free version of Quill lets you import your own statements and confirm it parses them correctly before you ever pay. We strongly recommend doing this first - it is the fastest way to know Quill works with your bank's PDF format and on your computer. You can unlock Full or Business at any time from Settings → License once you're happy.

2. Our 14-day refund guarantee

If you purchased a paid license and Quill isn't working for you - for any reason - contact us within 14 days of your purchase and we will issue a full refund. We'd love to hear what went wrong so we can fix it, but you don't need a reason.

3. How to request a refund

  1. Email support@quillfinance.app from the email address you used at checkout.
  2. Include your order number or license key (both are in the receipt email from Polar).
  3. We'll confirm and process the refund through Polar. The license key is then deactivated.

4. How refunds are processed

Quill is sold through Polar, our Merchant of Record. Polar processes the payment and the refund on our behalf. Approved refunds are returned to your original payment method. Once a refund is issued, the associated license key is deactivated and the paid features revert to the free tier. Refunds are typically processed within a few business days; depending on your bank or card issuer it can take up to about 5-10 business days for the funds to appear.

5. EU / UK consumers - right of withdrawal

If you are a consumer in the EU or UK, you normally have a statutory 14-day right of withdrawal for online purchases. For digital content that is downloaded and used immediately, this right can end early: at checkout you are asked to expressly consent to immediate delivery and to acknowledge that you therefore lose the 14-day withdrawal right once the download begins. This consent is collected through Polar's checkout.

In practice, this doesn't change much for you: we voluntarily offer the 14-day refund described above regardless, so you are covered either way. And your mandatory statutory rights - for example, if the software is faulty or not as described - are not affected by this policy.

6. US & other consumers

Customers in the United States and elsewhere are covered by the 14-day refund guarantee in Section 2, in addition to any rights you have under your local consumer-protection law.

7. Please talk to us before a chargeback

If something's wrong, email us first. Almost everything can be resolved faster with a quick message than with a card dispute. Opening a chargeback without contacting us doesn't get you your money any sooner (refunds go back to the same card), and it can delay resolution. We're genuinely happy to refund eligible purchases directly.

8. Fair use

This guarantee is offered in good faith. We may decline a refund where there is clear evidence of abuse - for example, repeated buy-refund-rebuy cycles, or attempts to keep using a license after a refund. This does not limit your statutory consumer rights.

9. Contact

Refund requests and questions: support@quillfinance.app. We aim to reply within one business day.